We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
If you are not comfortable sharing your feedback directly with your practice, you can get in touch with NHS West Yorkshire Integrated Care Board (ICB). The ICB is responsible for overseeing GP services in West Yorkshire, and you can find a feedback form by clicking this link:
https://www.westyorkshire.icb.nhs.uk/you-and-your-general-practice